Tel: 630-449-0085    Fax: 630-449-0090

Patient Rights

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Patient Rights

Kendall Pointe Surgery Center (Facility) adopts and affirms as policy the following rights of patient/clients who receive services from our Facility.  The Facility will provide the patient, the patient's representative or surrogate verbal and written notice of such rights in advance of the procedure in accordance with 42 C.F.R. § 416.50 Condition for Coverage- Patient Rights. The patient rights are as follows:

  • Treatment without discrimination as to age, race, color, religion, sex, sexual orientation, national origin, political belief, or handicap.  It is our intention to treat each patient as a unique individual in a manner that recognizes their basic human rights.
  • Considerate and respectful care including consideration of psychosocial, spiritual, and cultural variables that influence the perceptions of illness.
  • To be free from any act of discrimination or reprisal against the patient merely because he or she has exercised their rights.
  • Receive, upon request, the names of physicians directly participating in your care and of all personnel participating in your care.
  • Obtain from the person responsible for your health care complete and current information concerning your diagnosis, evaluation, treatment, and prognosis in terms you can be reasonably expected to understand.  When it is medically inadvisable to give such information to the patient, the information is provided to a person designated by the patient or to a legally authorized person.
  • The patient may wish to delegate his/her right to make informed decisions to another person, even though the patient is not incapacitated. To the extent permitted by State law, the ASC must respect such delegation.
  • To be fully informed about a treatment or procedure and the expected outcome before it is performed.
  • Receive information necessary to give informed consent prior to the start of any procedure and/or treatment, except for emergency situations.  This information shall include as a minimum an explanation of the specific procedure or treatment itself, its value and significant risks, and an explanation of other appropriate treatment methods, if any.
  • The patient may elect to refuse treatment.  In this event, the patient must be informed of the medical consequences of this action.  In the case of a patient who is mentally incapable of making a rational decision, approval will be obtained from the guardian, next-of-kin, or other person legally entitled to give such approval.  The facility will make every effort to inform the patient of alternative facilities for treatment if we are unable to provide the necessary treatment.
  • The facility will provide the patient or, as appropriate the patient's representative or surrogate with written information concerning its policies on advance directives, including a description of applicable State health and safety laws and, if requested, official State advance directive forms, if such exist.  Access to health care at this facility will not be conditioned upon the existence of an advance directive.
  • You may appoint a patient representative or surrogate to make health decisions on your behalf, to the extent permitted by law.
  • Privacy to the extent consistent with adequate medical care.  Case discussions, consultation, examination, and treatment are confidential and should be conducted discreetly.
  • Privacy and confidentiality of all records pertaining to your treatment, except as otherwise provided by law or third- party payment contract.
  • A reasonable response to your request for services customarily rendered by the facility, and consistent with your treatment.
  • Expect reasonable continuity of care and to be informed, by the person responsible for your health care, of possible continuing health care requirements following discharge, if any.
  • The identity, upon request, of all health care personnel and health care institutions authorized to assist in your treatment.
  • Refuse to participate in research or be advised if your personal physician and/or facility propose to engage in or perform human experimentation affecting his/her care or treatment. Refusal to participate or discontinuation of participation will not compromise the patient's right to access care, treatment, or services.
  • Upon patient request, examine and receive a detailed explanation of your bill including an itemized bill for services received, regardless of sources of payment.
  • To information about the organization regarding services, after-hours and emergency care is available, fees for services, payment policies, credentials of healthcare professionals and absence of malpractice coverage.
  • Complaint or criticisms will not serve to compromise future access to care at this facility.  Staff will gladly advise you of procedures for registering complaints or to voice grievances including but not limited to grievances regarding treatment or care that is (or fails to be) furnished.
  • To effective pain management.
  • To be free from restraints and/or seclusion in any form that are not medically or behaviorally necessary or used as means or coercion, discipline, convenience, or retaliation by staff.
  • Access to inspect and obtain a copy of your protected health information, as outlined in the Notice of Privacy Practices.
  • Expect to be cared for in a safe setting regarding patient environmental safety, infection control, security, and freedom from abuse or harassment.
  • To participate in decisions involving their healthcare, except when such participation is contraindicated for medical reasons.
  • The right to change providers if other qualified providers are available.

Complaints

  • Complaints may be directed to the Facility: Kendall Pointe Surgery Center, Attn: Administrator, 100 W. Fifth St., Oswego, IL 60543 or by phone: 630-449-0090, Ext. 228.
  • Complaints may be directed to the State Agency: Illinois Department of Public Health Office of Health Care Regulation Central Complaint Registry, 525 W. Jefferson St. Ground Floor, Springfield, IL 62761-0001 or by phone: Central Complaint Registry Hotline 800-252-4343
  • Complaints may be directed to the Accreditation Organization: Accreditation Association for Ambulatory Health Care Inc., 5250 Old Orchard Rd., Suite 200, Skokie, IL 60077 or by phone: 847-853-6060 or by Fax: 847-853-9028
  • Web site for the Medicare Beneficiary Ombudsman: http://www.medicare.gov/claims-and-appeals/medicare-rights/get-help/ombudsman.html or by phone: 1-800-633-4227